Shipping policy
Shipping Policy
At LuxStar, we are committed to delivering your order as quickly and safely as possible.
Processing Time
All orders are carefully inspected and prepared before shipment.
Processing time: 2–5 business days
During periods of high demand, processing times may be slightly extended.
Shipping Time
Estimated delivery time: 7–9 business days
Please note that delivery times are estimates and may vary depending on your location, customs procedures, local carriers, weather conditions, or other circumstances beyond our control.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
You can use this tracking number to monitor your shipment throughout the delivery process.
Shipping Destinations
We currently ship worldwide.
Delivery availability may vary depending on the destination country and local shipping restrictions.
Customs & Import Duties
International orders may be subject to customs duties, import taxes, or additional fees imposed by the destination country.
These charges are the responsibility of the customer.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
LuxStar is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address information.
Lost or Delayed Packages
If your package is significantly delayed or appears lost, please contact our support team.
We will work directly with the shipping carrier to investigate the issue and help find a solution.
Contact us:
Order Cancellations
Orders may be cancelled within 5 hours of purchase by contacting:
After this period, your order may already be in processing and cancellation cannot be guaranteed.
Questions
If you have any questions regarding shipping or delivery, please contact our support team: